Shipping policy
Shipping Policy
Thank you for choosing Ernst Coppejans Art! We are delighted to offer you a wide selection of fine art photo prints and framed prints. To ensure a seamless and satisfactory shopping experience, please review our shipping policy outlined below.
Shipping Methods and Delivery
All orders placed through Ernst Coppejans Art are drop-shipped by our trusted partner, ThePrintSpace. They specialize in high-quality printing and fulfillment of fine art prints.
Once your order is placed and payment is successfully processed, [ThePrintSpace] will begin processing and preparing your order for shipment. Please note that order processing times may vary and are subject to the availability of the selected print and frame options.
The estimated shipping times for your order will depend on your location and the shipping method selected during checkout. Please refer to the shipping options available at checkout to determine the estimated delivery timeframe for your specific order.
Shipping Costs
Shipping costs are calculated based on various factors, including the size and weight of the package, as well as the destination of the shipment. The applicable shipping fees will be displayed during the checkout process, allowing you to review and confirm the total cost, including shipping, before completing your purchase.
Order Tracking
Once your order has been shipped, you will receive an email notification containing a tracking number and instructions on how to track your package. Please note that it may take up to 48 hours for the tracking information to be updated by the shipping carrier.
International Shipping
We currently offer international shipping to select countries. If your shipping destination is outside the United Kingdom, please ensure that you review and comply with any applicable customs regulations and fees for your country. Please note that any additional customs fees or import duties are the responsibility of the customer.
Order Issues and Returns
We strive to provide you with the highest quality products and services. If you encounter any issues with your order, such as damaged or incorrect items, please contact our customer support team within 7 days of receiving your order. We will work diligently to resolve the issue and ensure your satisfaction.
For information regarding returns and refunds, please refer to our Returns Policy for detailed instructions and eligibility criteria.
Contact Us
If you have any questions or require further assistance regarding our shipping policy, please do not hesitate to contact our customer support team. You can reach us via email or through our contact form.